Zeigler Alfa Romeo FIAT of Schaumburg- Fiat dealer in Schaumburg

I booked an appointment 2 weeks ahead of time. Dropped my car off and talked to someone about service. That was 3 1/2 weeks ago. They lost my car, cancelled the appointment and didn't call me. I called a week later to find out they lost my car and told them where it was (right outside the exit), and they put me in the queue for the first time. I called back for an update a week later and was told they think my battery is an issue, they wanted $300 to replace it and they did not do any diagnostics on the battery to determine failure. I explained they need to diagnose the problem first. Was told I would get a call back later that day. The following week I reached out to them (my car has not been moved since I dropped it off), and I'm told that it did fail but they couldn't tell me what failed which the test should show clearly. I am in complete distrust of this company. I have been trying to talk to a manager for 2 weeks, I have left several messages and been promised callbacks by several people. As far as I know today is the first day they are working on my car that I made an appointment for 5 1/2 weeks ago.

Good luck finding a warm body to answer the phones. You're lucky if you can get a hold of someone's voicemail, however you will never get a call back so don't bother.

I walked in for my wipers being replaced on my Fiat. They had the wipers, great customer service and got it done in the time they said they would and cleaned the outside and vacuumed the inside of my car. Looked beautiful! Thank you Tim and all the service/parts crew and the front desk staff!!

One of the worst places to bring your car for service. I own Fiat 500, and have an issue with a gas tank. I made an appointment, dropped off the vehicle, and it took them 4 days to just diagnose it. They DO NOT answer the phone nor return v/m. When I came to the place, the phone was just on mute ringing non-stop. And once they believed they knew what was wrong, they charged me $200 but didn't actually fix it. I still have the same issue after their "service". It was the worst service I have ever had. Please save yourself time and money and don't go there.

Terrible service. No communication unless you call yourself. I have a lifetime warranty on my Fiat 500L so I have no choice but to go to the dealer for certain repairs or else the warranty is Void. It has taken a whole day for an oil change before. Currently my car has been at the dealer for 4 days to replace a rear view mirror. Wasn't even looked at until day 2. And this is probably the 4th time this Same problem has occurred. I was consistently blamed for manhandling the mirror and breaking it...absolutely the worst! Go to the Jeep dealer on Dundee in Arlington Heights for regular maintenance!

Went to Zeigler to have our Fiat500X looked at this morning . It is stressful when you don't know what is wrong with your vehicle... Raul Manzanares was very personable & knowledgeable. He listened to what I had to say and gave me feedback I could understand. That meant so much to me. He explained how the work process would flow, alerted me to current recalls. He took time to ensure all my contact info was up to date. I left feeling less apprehensive knowing our car was in more-than-qualified hands. Thank you for your assistance Raul. See you soon.

Right before Christmas 2019 I had issues with my car and John Cnota and Greg handled everything and I received an outcome within a few days and recommendations of what needs to be done. My car was washed on the outside and vacuumed inside on top of it. Great service, keep up the good work!

They only have few bays of service. They mostly do maintenance or else its sent else where to be repaired at. They dont even have alignment rack. I see this place as selling cars not service. We are in 2020 and still need appointment for oil change and tire rotation. Bottom line go else where!