Rairdon's Alfa Romeo And FIAT of Kirkland- Fiat dealer in Kirkland

They have earned a long time customer. Rairdon's was great. I was looking for a new weekend car and though I had never shopped with them before I received steller service from the moment I messaged them. I live about an hour away so Frank Y. sent me a video message showing me the car in detail without me even having to ask. They took their time to answer all my questions and the communication was excellent. I never felt pressured or "sold to". Financing was easy too. I enjoyed the process if you can believe it. The entire team there made me extremely comfortable and the buying experience was a pleasure. The car market right now is rough and shopping has been difficult. Most dealers I messaged didn't even respond or acted like they could care less if I shop with them or not. Like I had to earn the right to buy a car. Rairdon's was nothing like that. They went out of their way to earn my business. It was my first time shopping with them but it won't be my last.

Just bought my second car from these guys, came back 5+ years after my first purchase. Josiah, Frank, Steve, and Francesco - they all are great. No heavy push, but good questions where I wasn’t considering some things. I was impressed with their services, and how they remembered us after so much time had past, and then working with me on pricing, timing, and options. Two great experiences! Concierge-level attentiveness.

Giving two stars because the receptionist working the front desk at the service center is a sweet heart. If it weren’t for her, I’d leave 1 star. I arrived to the service center at 10:45am to get an oil change, which should only take 1 hour-1.5hours. Well my oil change was finished at 12:26pm- the timing to complete the oil change was not quick but I’m not complaining about that part, I really didn’t mind waiting on the oil change. After being told my oil change was complete, I paid the receptionist. She offered me the option to get my car washed and vacuumed to which I agreed. At 12:26pm, I was told there was one car ahead of mine waiting to be washed and mine would be next. At 1:25pm, I’m still waiting on my car? I also realized customers who arrived to the service center after me were leaving with their cars? After realizing I was the only customer sitting in the lobby and likely the nicest and most patient customer, I politely asked for my key fob so I could leave. The receptionist let me know they had just started washing my car, I told her it’s okay & that they can leave my car as is & return it to me. & thankfully they did exactly so. $157 oil change later- my dusty car was returned to me; I opted into the complimentary car wash only because I was looking forward to getting my car vacuumed. I spent 1 hour and 40 minutes waiting on my oil change to be completed and an additional 1 hour and 15 minutes for a car wash/vacuum job that was never happening. I feel like the staff did not prioritize my car because I come across as a more patient customer. Rather than the customers who came in after me were huffing and puffing in the lobby but yet were in and out. How is that right? Had I been informed the wait was over an hour to get my car washed/vacuumed I would have declined the service and just left after paying for my oil change. I’m not upset that I was not able to get my car washed or vacuumed. I’m upset I wasted so much time waiting for something that really should have taken no more than 15 min.

The contact person was a lovely woman who was doing all she could to make me happy. I am not happy that the service contract that I have been trying to cancel for over a year was never cancelled and I was told with my extended warranty that I would be able to always have access to a loaner if the car needed to come in. Apparently, there is now a fee for a loaner car. I have never heard of that before and it should be disclosed to buyers when purchasing a car. I bought from the dealer because I expect perks like the use of a nice loaner when my car has issues. Also, the door at Service claims they open at 7, when it is actually 7:30, SO I got there at 7 and had to wait.

I always forget the gal’s name at the front in service. She is amazingly kind, attentive, knowledgeable, and helpful. It was a stressful situation having my check engine light come on and she turned that stress into a feeling of being cared for. I really could go on about my experience with everyone. Piper was reassuring. The guy at the front when I picked my car up was even great. And my car!! She runs like new. They cleaned the inside and the outside. I’ve been taking her elsewhere for simple oil changes. No more!! This place rocks and I’ll never take her anywhere else. Thank you so much!!!

I had a great first experience with Rairdon Fiat of Kirkland. I went in with an emissions leak code and "service engine" light, and they were able to repair my vehicle within a few hours. Everyone was helpful and friendly, and I was able to relax in their lounge and get some work done while I waited. Big compliment to Christian, who was great at explaining my repair options, and answering questions. Fees were also extremely reasonable, and I was delighted to find that they vacuumed and washed my car as well! Will certainly come back :)

I would like to leave a 10 star review! Thank you, Eric and your team for making my Fiat brand new again!! I know the repairs took longer than expected but you totally remained within your anticipated costs and to make me a very happy customer, you detailed the car and fixed my window!! I’m going to tell everyone that your integrity, thoughtfulness and professionalism is above all expectations. Trust Rairdon to be exemplary!!

Servicing my Fiat 500 at Rairdon’s is so easy! I made an appointment online for a time that was convenient for ME! When I arrived, the agent was expecting me and processed the service order immediately. He explained the service tasks to be rendered so the final bill was not an unwelcome surprise. I LOVE Rairdon’s!! Thank you for a job well done!