Niello BMW Elk Grove- BMW dealer in Elk Grove

My service advisor Brad has consistently gone above and beyond to make sure I’m taken care of. From arranging a loaner car to ensuring the repairs were done in a timely manner, and just being plain friendly and knowledgeable. Every time I come to Niello BMW Elk Grove I’ve been treated with fantastic customer service and I’ll continue to come here for my service.

I can not convey enough what a wonderful experience I had buying my car from Niello BMW. I could have bought my car from any BMW dealer- but Niello BMW proved to be heads and shoulder above other dealerships. The level of professionalism was complimented a personal touch. DJ at Elk Grove BMW is AMAZING to work with! He made the process extremely easy and convenient for me and understood I was not a local buyer and had to travel a distance. The whole team stayed late and Meticulously reviewed everything from financing to all of the high-tech features my car was equipped with. Could not have asked for a more enjoyable car buying experience!

Bought a car here and the service is really good. One of the best coffee over the BMW dealerships I have ever been

I recently purchased a vehicle from Niello BMW. My salesman Roy Valdez was great. From start to finish, it was a great experience. Roy was very helpful with the process and answered all my questions and explained everything in detail. No pressure tactics whatsoever. If you're in the market for a new vehicle, Niello BMW in Elk Grove is the place to go. When you have a great salesman like Roy, you can't go wrong.

My service rep is Monica, luv her, she's awesome. I love the quick fast & easy appointment set up. I love checking in with my personal advisor, going over the details. I love the photos & detailed services that are recommended & the option to approve or deny those recommendations via text. I love Niello BMW & my 3yr oil change service plan.

I had to call four different times to get an update on my vehicle. I dropped my car off on a Tuesday and did not get it back until the following Tuesday. I kept getting different answers each time I called. I shouldn’t have to be the one to call 4 times in a week solely because you guys aren’t calling to let me know. These repairs were done in 24 hours. Being without a vehicle for a week was extremely difficult. I didn’t appreciate the representative sounding annoyed by my call when I had to check the status of my vehicle. I’ll leave the name out because this isn’t about trying to give someone specific a bad review. I just think it was really bad business on that associate to go about it the way they did. I take my car to your dealership because it’s an actual BMW dealership as opposed to some non accredited mechanic on Fulton Ave. However this experience was very disappointing . Communication is key and this experience had Zero communication. Don’t sound annoyed when your clients are calling you to check the status because non of your associates have done so. Thanks for allowing me the opportunity to explain myself. I hope the next experience will be a better one. Happy holidays. Be safe. Take care.

We love our new X3!! Geoff and his team have made the process painless and pleasant the minute we walked in. Julian in finance was very nice and professional. Delivery of the vehicle from the product specialist was superb!! I had great experience with Elk Grove and highly recommend them to anyone.

I’ve been looking for specific part called everywhere. Stayed on the phone for 2-3 hours. Finally talk to Mark took care of me right away, great attitude, quick response, made sure I was getting the right part and gave me a discount definitely deal with him if you come here