Fresno Acura- Acura dealer in Fresno

We had a great experience with Ed in Finance and Salesman Jared did an outstanding job taking care of us. Financing was straight to the point no extra fees or hidden costs. Ordered a 2022 TLX Type S, car is a Beautiful Machine. Work area was neat and clean. Everything was smooth. Customer service was great. Thank you guys for working with us and getting us the car that we wanted.

Great experience all around ! Started the process in August and ordered the specific car we wanted, it arrived sooner then expected and we were kept informed throughout the entire process. Brian our salesman was extremely professional and patient, made buying a new car very easy. The entire staff was friendly and inviting since day one , we couldn’t be happier!

Nice clean office and waiting area. Also Friendly staff, I have seen a lot of bad reviews about Daniel and honestly my experience was great. He is not a bad person as the reviews make him out to be. My experience was good, I was explained for everything that was going to happen with my car through out the process. Was pleased with my experience maybe some people have higher expectations and expect more out of others but honestly do not put to much trust in bad reviews. At the end of the day we all have different levels of expectations. With that said it’s worth bringing your car here for mechanical issues.

I had the worst experience with Fresno Acura. I am very disappointed with how they treat their customers especially when I bought my car right off the lot and my car should be covered by the warranty. I wanted to get my car serviced and Daniel was not helpful at all. They seem very sketch with how they run the business. They up-charge me ridiculous over-price amount for a transmission flush, software update, and timing belt. $2000 plus I had to pay $600 out of pocket for just the diagnostic test. They did not clarify it was $200 per diagnostic. So I am thinking it’s going to be $200 to get my car diagnosed to see what’s wrong, went in to get my car & the front desk charged me $600!!!! They did not clarify that it was per diagnostic at all. Several times I talked to them they did not mention. I paid $600 and did not even get my car fixed at all, because they kept giving me the run around saying my warranty doesn’t cover when I call warranty they say it’s covered bumper to bumper. So exhausting dealing with these people and no sympathy at all. Went to elsewhere to have my transmission flush and timing belt only be $280. Called Acura talked to Alex she said it only cost $208 for software update. So why are they trying to charge me $2000???? Very sketch. Do not come here and take your business elsewhere. Disappointed.

Prospective buyer here. I called Fresno Acura sales department twice and the phone kept ringing. Fortunately, I called Family Motors Acura in Bakersfield and the phone was answered promptly. Tomorrow I'll be driving down to Bakersfield to purchase a vehicle.

We have taken are Acura TSX here since we bought it in 2013. Great service department with very good representatives. Daniel takes great care of us.

My dad took his car in for service. And Daniel from the service department has given him the worst customer service ever. He was very unprofessional and not very helpful. He was dishonest and wanted to upcharge him on a diagnostic test and the car is still under warranty. Daniel accused my father of tampering with the part so warranty wouldn't cover. We were told the car will be put back together and not get fixed. Super disappointed in Fresno Acura service department, especially Daniel who needs proper customer service training. I would recommend you taking your car elsewhere.

Daniel Weimer was the worst service advisor ever. Just look through to see how many bad review he has. Not sure how he still has a job. Before even having a technician look at the car he immediately blamed that the car had been tampered with and said that he would not call the extended warranty and that he would charge 400 dollars just to diagnose the vehicle. He kept cutting me off so I had to speak louder to speak over him and he ended up hanging up on me. I had to call back to speak to manager to somewhat resolve the issue. Still wasn't a great solution but at least the manager spoke to me like a human being.